Terms and Conditions

Terms and Conditions


1. Introduction


1.1. The Native Platform is provided by Radar Leisure Tech Limited, a company incorporated in the United Kingdom under registration number 09729773 Native (“Native”, “we” or “us”) to you, as a user of the Native Platform.


1.2. We have set the terms under which we are providing you with access to the Native Platform and any services we offer from the Native Platform, including our provision of a centralized booking point for selected third-party service providers (the “Promoters”). These include the terms and conditions that govern:

(i) Your rights to use the Native Platform (these “Native Terms of Service”)

(ii) How we will use and protect information about you (our “Privacy and Cookies Policy”)




2.1 In this Agreement the following terms shall unless the context otherwise requires have (whether with or without the definite article) the following meanings:



means either:

(i) to register to use the Service by means of the registration screen; or

(ii) to use the Service;

and thereby to consent to be bound by these Terms;



means information, software, photographs, video, graphics, music, sound and other material that appears on the Native service.



means an option selected by the user to allow entry to an event under pre-agreed conditions.


"Intellectual Property Rights"

means throughout the world all copyrights, database rights, trade marks, trade names, patents and other intellectual property or industrial property rights created, developed and subsisting;



means a page of the Website or App;



means potentially destructive contaminating or harmful programs or components such as, but not limited to, worms, trojan horses and viruses;



Person(s) signing up to Native in order to use it's platforms.



means Radar Leisure Tech Limited, a company registered in the UK with company number 09729773 and whose registered office is at Pavilion View, 19 New Road, Brighton, East Sussex, BN1 1EY;



means the server used by Native to host the Website;



means the entertainment, advertisements, Facebook applications, ticket sales and information provided by Native by means of the Website and/or SMS;



means a ticket purchased via the website to allow the user entry into a specified event;



means short message service;


“These Terms"

means the terms and conditions of this Agreement;



means the individual, business (including any sole trader, partnership, limited company or other organisation or person) that has registered (either itself or by means of a duly authorised officer, agent or other representative) with Native by means of the registration screen on the Website or that uses the Service;


"User's Equipment"

means the User's own computer equipment, telecommunications dial-up connection, software, any telecommunication services and communications lines (including any public lines) required by the User properly to access and use the Service;



Person(s) signing up to Native in order to use extended features to advertise a specific venue;



means the website with URL www.theNative.fm or such other URL or URLs as Native may in its sole discretion from time to time decide by means of which Native may provide the Service; and



means an option selected by the user to allow an offer to be purchased and/or used under pre-agreed conditions.




2.2 Reference to any statute or statutory provision includes a reference to: that statute or statutory provision as from time to time amended, extended, re-enacted or consolidated; and all statutory instruments or orders made pursuant to it.


Words denoting the singular number only shall include the plural and vice versa. Words denoting any gender shall denote all genders and words denoting persons shall include firms and corporations and vice versa. Unless the context otherwise requires reference to any clause, sub-clause or schedule is to a clause, sub-clause or schedule (as the case may be) of or to this Agreement. The headings in this document are inserted for convenience only and shall not affect the construction or interpretation of this Agreement.




3.1 This Agreement shall be effective from the time that the User first Accepts these Terms and shall remain in force until or unless terminated under these Terms.




4.1. In consideration for Native providing all or part of the Service the User agrees to be bound by these Terms.


4.2. Native may vary these Terms at any time. Such variations shall become effective immediately upon the posting of the modified Terms on the Website or notification to the User. By continuing to use the Service following any such variation the User shall be deemed to accept such variation.




5a.1. The User shall be responsible for obtaining and maintaining the User's Equipment. Native has no responsibility or liability with respect to the User's Equipment.


5a.2. The User shall ensure at all times that its use of any part of the Service, including connection of the User's Equipment to the Server, is in accordance with all applicable data protection and other laws, licences, codes of practice and regulations.


5a.3. The Service shall only be used by the User or a duly authorised officer, agent or other representative of the User. The User may not sell on or sublet either the whole or part of the Service.


5a.4. The User shall not permit anyone else to copy, store, modify, transmit, distribute, broadcast any part of the Content except where it is necessary to do so to enable the User to receive the Service in accordance with these Terms.


5a.5. In order to access the Service the User may be required to use a unique password ('Password'). The User may only disclose its Password to its duly authorised officers, agents or other representatives. The User is responsible for the security and proper use of its Password and shall take all necessary steps to ensure that the Password is kept confidential, used properly and not disclosed to unauthorised persons.


5a.6. Native at its sole discretion reserves the right to:

   (a) refuse to accept a User's registration; or

   (b) limit a User's access to the whole or any part of the Service.


5a.7. Access to the Website is permitted on a temporary basis and Native reserves the right to suspend at its sole discretion the whole or any part of the Service for any reason whatsoever. In such situations, Native shall seek to, but shall not be obliged to, give the User as much notice as is reasonably practicable. For the avoidance of doubt, Native shall not be liable to the User for any loss whatsoever arising from such a suspension.


5a.8. Native shall be entitled to vary the technical specification of the Service and the Website from time to time. Native may, for this purpose, suspend access to the Website or close it indefinitely. Any of the material on the Website may be out of date at any given time and we are under no obligation to update our material.


5a.9. The User acknowledges that despite Native taking reasonable precautions it is still possible that PDPs may be transmitted from the Server or a server belonging to any third party to the User's Equipment. The User therefore accepts that is shall have full responsibility for protecting the User's Equipment from PDPs and Native shall have no responsibility for ensuring that content downloaded from the Website is free of PDPs.


5a.10. User accounts which are inactive for a period of 12 months or more may be closed.




5b.1. Native is a platform which lists and in doing so, promotes events. Native is not affiliated with every event listed on any of it’s platforms.


5b.2. Native may list the event information and will make all possible attempts to make sure that the event details are correct, this includes but is not limited to: entry times, ticket price, venue locations, transaction fee variations and door policy. Native is in no way responsible for incorrectly entered events, nor is it responsible for any revenue lost as a consequence. Users must accept this in order to access this service.


5b.3. Should an event be cancelled it is not Native’s responsibility to inform the customers who purchased tickets or used Native to discover the event. The promoter is responsible for processing refunds, or contacting customers regarding an alternative date.


5b.4. Native has the right to remove any events and take off sale any tickets which it believes to be unsuitable for the Native platform.


5b.5. Native is not liable for any bugs or issues with the platform. Native is in no way liable for losses caused by these bugs or issues, but will endeavour to fix these as soon as possible.


5b.6. A promoter of the event may agree to allow Native to act as a ticket agent for it's events. Native has a right to charge a transaction fee over and above the face value of the ticket. This fee constitutes a financial transaction charge used to cover Native's cost of taking the transaction.




6a.1. Tickets sold through Native's normal pay method are tickets sold for events advertised by promoters, where transactions are processed through Native's own online merchant and bank account. Transactions of this nature adhere to the terms of clauses 6a


6a.2. The User may apply for a refund prior to the event in question provided that tickets for the event remain on sale. Acceptance of refunds are determined by the event's refund policy and it is the customer's responsibility to check this policy with the promoter prior to purchasing the ticket.


6a.3. Native will process a refund due to the User in accordance with clause 6a.2 as soon as possible.


6a.4. Should an event be cancelled the Promoter of the event will inform the User prior to such cancellation and will refund to the User the ticket price minus the transaction fee.




6b.1. Guestlists purchased through Native's, are Guestlists for events advertised by promoters, where transactions may be processed through the promoter's merchant account or Pay Pal account or through payment in cash at the event, not direct through Native. Transactions of this nature adhere to the terms of clauses 6b.


6b.2. The promoter of the event is responsible for setting his/her own terms and conditions, including cancellation and refund policy.


6b.3. It is the responsibility of the user who claims a Guestlist to check these terms with the promoter before the purchase of any tickets.


6b.4. Native will forward on any requests to the promoter concerned, but is in no way responsible for Guestlists through the direct pay method and has no authority to issue refunds without the promoter's consent.

6b.5. The Promoter of the event, shall not be held liable for any losses, costs, damages, or expenses suffered or incurred as a direct or indirect result of event cancellation beyond their control to include without limitation, any act of God, communicable disease or epidemic. 




7.1. Native aims to provide you with deals and offers. Native cannot guarantee or accept responsibility for the accuracy of these, or that participating Native Businesses will fulfil them. Native Businesses retain the right to withdraw, void or cancel any offer or reward made to you at any time without notice. Native takes no responsibility for the deal or offer set in the first place. Even if the business has not voided the offer and it is still live on Native, the business can refuse to honour the offer or reward at any time. If you have issues with the reward or offer that you have claimed, you should contact that particular business directly. If you still need support then you should contact hello@native.fm with details of your issue.




8.1. Certain links, including hypertext links, in the Website and Mobile Applications will take the User outside the Website or Apps. Links are provided for the User's convenience and inclusion of any link does not imply endorsement or approval by Native of the linked site, its operator or its content. Native is not responsible for the content of any website or app outside the Website or app.




9.1. All rights in the design, text, graphics, music, photographs, sound, video and other material on the Website and the selection or arrangement thereof are the copyright of Native or other third parties.


9.2. The Service is provided by Native subject to the condition that there will be no abuse or fraudulent use thereof. Abuse and fraudulent use of the Service shall include (without limitation):


9.2.1. obtaining or attempting to obtain, the Service by re-arranging, tampering with, or making connecting with any facilities of Native, or by any trick, scheme, false representation or by or through any other fraudulent means or devices whatsoever in whole or in part;


9.2.2. attempting to, or actually obtaining, accessing, altering or destroying any one or more from the data files, programs, procedures and information of Native or of another user of the Service;


9.2.3. assisting another to perform the acts prohibited in 7.2.1 and 7.2.2 above;

9.2.4. using the Service in such a manner as to interfere unreasonably with the use of the Service by any other User or authorised person; and


9.2.5. use of the Service by any person unless they are a duly authorised officer, agent or other representative of the User.


9.3. The User must not modify the paper or digital copies of any materials they have printed off or downloaded from the Website in any way, and must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


9.4. The User must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from Native.


9.5. If the User prints off, copies or downloads any part of the Website in breach of these Terms, the User's right to use will cease immediately and the User must, at Native's option, return or destroy any copies of the materials they have made.


9.6. Native has used its reasonable endeavours to ensure that the Website is secure. However, Native does not warrant or represent that either this is the case or that the internet (which by its very nature is insecure) is secure.




10.1. The User represents and warrants to Native that its use of the Service shall:


10.1.1. not be in breach of any contractual, statutory (including but not limited to infringement of Intellectual Property Rights, data protection, defamation, theft, fraud, drug-trafficking, money-laundering and terrorism statutes) or common law rights of any third party;


10.1.2. not be threatening, fraudulent, abusive, harassing, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, indecent, or otherwise objectionable or inappropriate as determined by Native at its sole discretion; and


10.1.3. not cause any PDPs to be transmitted to the Server.


10.2. The User represents and warrants that all the information that it supplies to Native shall be accurate, complete and true in all respects and the User agrees that it shall notify Native immediately of any changes to such information or if such information becomes out of date.




11.1. When the User registers with Native to use the Service the User provides information by means of registration screens on the Website and as the User uses the Service Native shall collect further information ('Information') from the User.


11.2. Native's use of Information is set out in the Privacy Policy


11.3. By providing Native with the Information and by Accepting these Terms the User specifically consents to the activities stipulated in the terms and conditions of the Privacy Policy.




12.1. Where the User accesses the Service by means of the internet, Native will use its reasonable endeavours to ensure that the Service is accessible at all times via the internet but Native does not warrant or represent that it can do so since neither Native nor any other party has any control over the internet, which is a global decentralised network of computer systems. The Service will not be continually free from error or interruption and may be variable.


12.2. The Service is provided "as is" without any warranty of any kind either express or implied including but not limited to the implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, title and non-infringement of Intellectual Property Rights.


12.3. Neither Native nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the Service. This is a comprehensive limitation of liability that applies to damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties, and whether arising from negligence, breach of contract, statutory duty or otherwise.


12.4. The User acknowledges that any data transmitted to Native or the Server electronically via the Internet, an intranet or another private network including without limit the Website may be intercepted by third parties and unlawfully exploited. The User accordingly accepts that Native has no responsibility in respect of the acts of the said third parties.


12.5. In the event that Native incurs any liability whatsoever to the User such liability shall in all cases be limited to the amount equivalent to the usage fee paid for the Service, over a twelve month period.


12.6. Native is not responsible in contract or in tort for the unauthorised access to, or alteration, theft or destruction of emails, files, programs, or information of the User by any person through accident or by fraudulent means or devices, even if such access occurs as a result of Native's own negligence.


12.7. Notwithstanding the foregoing, none of the exclusions or limitation in this clause 10 are intended to limit any rights the User may have as a consumer under local law or statutory rights which may not be excluded nor in any way to exclude or limit Native's liability to the User for death or personal injury resulting from Native's negligence or that of Native's employees or agents.




13.1. The User undertakes fully and effectively to indemnify and keep indemnified at all times Native against all actions, proceedings, costs, claims, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, suffered, incurred or paid by Native directly or indirectly in respect of:


13.1.1. access to and/or use of the Service by the User;


13.1.2. (without prejudice to clause 8.2) any information, data or material produced, transmitted or downloaded by the User;


13.1.3. any breach by the User of any of the Terms of any law, code or regulation relating thereto, to the internet or the User.




14.1. Native shall not be responsible for any delay in, or failure of, the Service or the internet due to any occurrence commonly known as force majeure, including war, riots, embargoes, terrorism, strikes, or other concerted acts of workmen (whether of Native or others) casualties or accidents, or any other causes, circumstances, or contingencies beyond Native's control, which prevent or hinder the performance of Native of any of its obligations hereunder.




15.1. Either party may terminate this Agreement immediately by notifying the other that this Agreement is terminated.




16.1. Failure or neglect by Native to enforce at any time any of the provisions hereof shall not be construed nor shall be deemed to be a waiver of Native's rights hereunder nor in any way affect the validity of the whole or any part of this Agreement nor prejudice Native's rights to take subsequent action.




17.1. Neither this Agreement nor the benefit of the Service may be assigned or transferred by the User whether voluntarily or involuntarily or by operation of law, in whole or in part, to any party without the prior written consent of Native, and Native reserves the right to charge for any time or costs incurred by its staff in so doing. No such assignment by the User howsoever occurring shall relieve the User of its obligations hereunder.

17.2. Native is fully entitled to assign or transfer this Agreement or the benefit of the Service at any time.




18.1. Any notice required or permitted under the terms of this Agreement or required by statute, law or regulation shall (unless otherwise provided) be in writing and shall be delivered in person, or sent by registered mail or air mail as appropriate, properly posted and fully prepaid in an envelope properly addressed to Native as follows:

All notices shall be sent to Native at Native's address:


Radar Leisure Tech Limited

Pavilion View

19 New Road


East Sussex



or to such other address as may from time be designated by notice set out on the Website or otherwise notified to the User. Native may at its sole discretion notify Users of any matter by displaying a message on the Website.

Any such notice shall be in the English language and shall be considered to be received within seven working days after it was sent in the manner hereinbefore provided.




19.1. If at any time any provision of this Agreement is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair:


19.1.1. The legality, validity or enforceability in that jurisdiction of any other provision of this Agreement or;


19.1.2. The legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of this Agreement.




20.1. This Agreement supersedes any arrangements, understanding, promises or agreements made or existing between the parties hereto prior to this Agreement in respect of the Service and constitutes the entire understanding between the parties hereto regarding the same. Except as otherwise provided herein, no addition, amendment to or modification of this Agreement shall be effective unless it is in writing and signed by and on behalf of both parties.


21. LAW


21.1. This Agreement shall be governed and construed in accordance with English Law and parties hereby submit themselves to the exclusive jurisdiction of the English Courts in respect of any claim (including non-contractual disputes or claims).




22.1. Nothing in this Agreement confers or purports to confer on any third party any benefit of any right to enforce any of this Agreement pursuant to the Contracts (Rights of Third Parties) Act 1999.